Thank you for selecting Our Hotel as your preferred accommodation in Malaysia.
1. Please make advance reservations via telephone or book online to assure room availability.
2. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before
committing to a reservation.
3. Rates may change without notice and may vary for special events except for confirmed reservation
(deposit taken).
4. Rates are inclusive of statutory tax and charges.
5. Prices shown are in Ringgit Malaysia (RM).
1. Normal occupancy is two pax per room.
1. To confirm your reservations, a deposit equal to a minimum of one night's room rate. We accept FPX
for online booking. For alternate arrangements, please contact the Resort.
2. For Corporate reservations secured by a company credit card or LO payment, the deposit requirement
may be waived at the discretion of the Resort. Please inquire before making a reservation.
3. Group bookings of four or more rooms require a 30-day cancellation notice for the return of the deposit.
1. Should your plans change, be sure to inform within the following guidelines for a refund of your
deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation
does not meet guidelines, the deposit will be retained.
2. For early checkout, you are responsible for the entire reservation and will be charged as such if the
remainder of the reservation can not be rebooked. If unsure of the policy, contact the resort for
clarification.
3. Cancellation charges are as following:
48 hours prior to arrival - 50% will be charged for cancellation
24 hours prior to arrival - 100% will be charged for cancellation
1. When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The
processing will take between 2-4 weeks until the whole amount shows back on your credit card or
online banking statement. Reasons for this are the billing cycle of your credit card company and
processing time of the bank. The refund amount depends on numerous factors such as the resort's
cancellation policy, time of cancellation and processing fees. For more details see cancellation policy
above.
2. In case a reservation that you make is not confirmed, we will not charge you anything on your credit
card and release the whole amount that was held on it immediately. Now after we do this, it will still
take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your
credit card or bank.
1. Normal check in time is 3:00 - 7:00 p.m. For late arrivals, please call for instructions on the procedure
for arrival after 7 p.m.
1. Early check-in and check-out is possible on availability only available by prior arrangement only. Each
is subject to room availability.
1. We require 7 days before original arrival date for the amendment request. Any modifications are
subject to availability at the time you make the request.
1. If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically
by the hotels and you will be charged the cost of the whole reservation.
2. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please
urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as
mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.
1. Please note all the requests will not be guaranteed as they are subject to availability upon your arrival
to the resort only.
1. It is important for you to know that whenever you provide us with personal details or credit card
information, it is secure. Your credit card number, name, address, and telephone number are protected
by the latest security technology.